Another day of railing

Coping behaviours for Southeastern Railways

There aren't any.

As I waffle away from my bloggery in Belgium, I have to say that I was impressed with Eurostar yesterday. The trains on the indicator boards existed, I didn't receive any messages saying that my train 'might' be cancelled or delayed and it answered my tweet about which services were running politely and directly. The Eurostar was about 30 mins late at Brussels because of speed restrictions (in France and Belgium) but we were advised of this before we left - but the fare was £59 return. £59! That's how much Southeastern would charge for a cup of tea, and then you wouldn't actually get the tea - but if you did it would be left to get cold and then poured over your head if you asked for it more than once because you didn't know what had happened to it.

But you'd really appreciate that cup of tea because it will be £75 next year in order to pay for 'improved' cold tea flung at you from a distance. And, of course, the Southeastern board would want a portion of the profit from your tea to take home in a big bundle once a year, as well as some for the shareholders. You get to keep the old tea bag. Enough about tea, let's hear from David about what's happening on the rails.

Snow

The platform at my station on 21 January 2013.  As you can see, the snow-clearing fairies never turned up here, maybe they were coming by train? Observe the indicator board, more (quite a lot more) of that in a minute.

A frank exchange of views

A short but hopefully not boring story of a typical exchange of views with a Southeastern Railway person, from 21 January 2013:

Announcement at station: “If you cross to the other platform you can get a train to Dartford and change, there are more trains going up to London from there via Woolwich Arsenal.”

My thoughts: “I’ll stay here thanks because the indicator board says there are three trains direct to London, albeit slightly delayed - coming soon! And Dartford is in the opposite direction.”

Narrative: I remain on the London platform along with about 30 other people. We discuss if this is a sort of Russian roulette: what if a train comes to other platform? Should we get that? Should we stay here? We decide to stay as a ‘selection pack’ of trains direct to London is indicated. Eventually, as the first train simply disappears from the indicator system, I go to the ticket office and ask for some advice on changing to the other platform (in railway terms you understand).

Ticket-office lady (ToL): “Those indicator boards are showing nonsense. I don’t even know if there are any trains to London.”

Me:  “Ah, right. Nobody realises that the indicator boards are wrong.”

ToL: “What do you expect me to do? I made an announcement.”

Me: “You could have said that the indicator boards were wrong so that people didn’t carry on waiting for trains that don’t exist.”

ToL: “See that screen up there? (points to screen pictured above) That’s wrong too.”

Narrative:  I notice that this other screen carries information that also conflicts with the one on the platform.

Me: “So why don’t you tell us?”

ToL: “I said that you might be able to a train quicker by going down to Dartford.”

Me: “But no-one is doing that because your info system is telling them they can get trains direct to London by staying where they are.”

Narrative: I wanted to say: "If you'd step out look at the station you appear to be responsible for you would see that no-one had moved, you would then realise the flaw in your plan." I couldn't say that though because it was so obvious it would have sounded rude.

ToL: “I can’t help that, I’ve been here since 5.45. I don’t know what you expect!”

Me: “Can I make the announcement for you?”

ToL: “I’ve been here since 5.45. Are you going to get on a Dartford train or what?”

Me: “Can you stop being so rude? I just want to get the train I pay for. All you had to do was say ‘ignore the indicator boards.’”

ToL: “You’re not at work at 5.45 every day are you?”

Me: “Ok, I’ll make the announcement.”

(Walks on to platform and shouts very loud)

“Excuse me! The indicator boards are showing utter bollocks. In actual fact the only option is to get a train to Dartford, if there is one. Apparently there are no London trains, so there’s no point waiting for one. ”

Narrative: About half the people cross over. The other half remain because they think I’m a shouty tramp, or they still trust the indicator boards more. A Dartford train comes in. I, and my new best friends, go to Dartford and eventually get a train from there to London via the scenic route, taking in Woolwich Dockyard, etc.

Temporary staff

@cukie_juice posted this on twitter from her station. So fed up were passengers with the lack of information or any sort of concern at all from Southeastern or its representatives that they built their own station staff member. He (or she) has apparently been a vast improvement on the permanent staff, describing in detail what is not happening on the rails instead of shouting: "How am I supposed to know?" or just walking off without saying anything (mind you, he's got no legs). Unfortunately he/she can't hang about beyond February so responsibility for the station will revert to the current permanent staff.

British railways, probably the worst railways in the world

My journeys with Southeastern Railways, probably the worst of the British railways

I'm a commuter, which means that I travel by train every day to and from work. It's a monstrously expensive journey, I pay around £1700 for an annual season ticket, and this rises by several times the rate of inflation every year. In return for these bladder-rupturing rises we're promised better trains, facilities and reliablity; none of these have ever materialised. One benefit of the delays was that it gave me more time to write my comedy-thriller The Royal Factor whilst commuting, and I have acknowledged my railway operator in the book for its contribution.

Many people hark back to the halcyon days of nationalised British Rail. However, this was awful too (and not just the 'Travellers Fare' terrible food part of the organisation). The culture of this nationalised 'business' has lived on but with a couple of further obstacles between getting passengers from A to B: shareholders expect a slice of our fares through dividends and railway company board members expect monster salaries and bonuses from our pockets. My railway operator is Southeastern Railways and we have developed a special relationship. I thought I'd post a few of my and other pictures to illustrate the issues.

By the way, what am I looking for from this? Southeastern is ludicrously expensive and it's rubbish: I would like to see fares reduced and the company made to get us from A to B reliably whether snowing, sunny, raining, windy or when there's a 'r' in the month. Er that's it...

Information system at my station, it did not work during a period of snow, a time when Southeastern Railways traditionally has a holiday from running trains.

Some weeks later the information system remained  in the 'chocolate teapot' style. I asked staff at the station about this as it was inconvenient not knowing if there would be a train and/or how long it was delayed by. The chap lamented that no-one was really interested in fixing things like this very quickly, especially when it's cold.

"In the summer time, when the trains are fine..." Which they aren't actually because summer bends the rails or something - and there's no information.

Every now and again Southeastern issues performance figures claiming that it has reached its punctuality targets. This means that board members get their bonuses and passengers don't get any discount on their season tickets. However, the performance figures are not exactly straightforward, we don't really know that they are reached. There are tricks too such as not calling at stations and stranding passengers elsewhere so late arrival at the ignored stations doesn't count. And short trains that you can't actually get on don't count either, plus a load of other shenanigans that are kept from us. Using the same system I could show that either England, Scotland, Wales and Northern Ireland have won several World Cups each since the 1930s.

A sight that often greets passengers at Cannon Street.  On these occasions the staff disappears entirely, if you do find someone they have no more idea than you of where trains are going and can be really quite offensive.

A lovely sentiment... Ironically I was trying to get home the night I took this photo. Temperatures in London had reached a dizzying 20 degrees and Southeastern had collapsed (again). It took me three hours to get home (should be an hour and quarter). I claimed under Southeastern's Delay Repay scheme and I got a £1.50 voucher towards my next £1700 season ticket. Part of the journey that night involved a bus, the fare was £1.50...

Our lives in their hands.

This poor girl has been left on the (luggage) shelf. To make more space on now less frequent services, Southeastern gave us trains with fewer seats (apparently we asked for them).  The result is that you often must stand even in the middle of the day, unless you can get on the shelf. And these new, 'improved' trains don't have toilets; don't get on one if you've had more than a couple of pints.

I found this on twitter, #southeastern can be an enormously entertaining hashtag if you don't travel on Southeastern, posted by a very miffed person. During the time of the complete 2010 Southeastern collapse thousands of people appealed to their politicians to make Southeastern do what it is we pay it for. Nothing happened as a result, although James Cleverly (he's the one pictured here either giving or wrestling a certificate away from a Southeastern person) , a London Assembly Member, did personally visit and present Southeastern with some sort of customer service/safety certificate. The staff could take time to receive it as there weren't any trains running at the time. I also understand that Mr Cleverly later took the time to tweet about Charles Horton's (he's the grande fromage at Southeastern) family not liking it when he 'gets grumpy when it snows'. Glad to hear you're thinking about us James...

When the railways were privatised by Mr Major, railway passengers pointed out that all the rail companies would just blame each other for the shoddiness of their services. We were assured that this would not be the case. However, the message in the above, and many other communications, that it's Network Rail's fault your trains don't work is not exactly subliminal. Network Rail also features in quite a lot of Southeastern's 'sloping shoulders' twitter service @se_Railway.

A jolly sight to greet ticket buyers. It's these magic tickets that ward off Southeastern's dementors, the revenue-protection thugs. I once saw a Southeastern person at Eltham station refer to a passenger as c*nt, he clearly qualified for a role in this elite unit and I have indeed seen him carrying out his new role, gleefully, on the network.

This amused me, it's the driver of a delayed service from Cannon Street. We were told that it's about to leave but as you can see: "I'm in no hurry mate." People actually ran past him to get on to the train before it left.

Information booth at Charing Cross. Why would anyone need information whilst the station is open? If you do open it you could use something like those spikes on top that keep the pigeons off around the sides to stop passengers asking things.

Dr Who visits Cannon Street when we have decimal time.  Daleks turn up to make sure the trains run on time. I wish...


There is something so evil about this seat at Blackheath that it's been tied down firmly, in case it bites. What I love about this is the way the old Victorian hazard tape from when the seat initially became possessed was left there whilst the new tape was applied. Or maybe Prince Michael of Kent is coming along to cut the hazard tape and open the seat to the good people of Blackheath.


Here we are again in 2013 with snow. The snow was really quite light on 18 January and Southeastern had promised us new rail technology, de-icing trains and everything else that NASA could offer. Never again would it 'fail at the first flake'. In fact it immediately collapsed at the mention of the word 'snow'. Please observe the times of those trains, I was there at 18.20. The 18.25 train I was trying to get disappeared from the boards. Can you see the member of staff hiding behind the ticket machine? I asked her what had happened; I got a very helpful "She done it," in response.


Alternative to first-class. Maybe the chance for some passengers to get a discount on their tickets? Southeastern should be nothing if not innovative.

Royalists and Republicans can drive one up the fence

Last weekend’s Jubilee celebrations enabled many committed to having/not having a monarchy to vent their feelings, particularly on Twitter. My own view is that they’re probably more use than many think but that some sort of publicly elected committee should review them every now and again and cut out any that are misbehaving. Half-way to a democratic situation and possibly a more practical solution than choosing new ones through a TV talent show as in The Royal Factor! But I would urge you to buy it anyway just make sure…

But honestly! The arguments people make could make one swing both ways (not bisexually of course). Some Republicans were comparing the crowds attending the Jubilee celebrations to the adulation of Kim Jong Il.  I didn’t attend although I live nearby, no-one tried to make me go and my career has not suffered for my non-attendance. And the fact that these people could compare the situation so unfavourably with that in North Korea, you would have thought, would be a good indicator that a Kim Jong Il situation really does not exist.

But then you get the Royalists. I don’t think Queen Elizabeth is so bad but I am not going to go overboard on compliments. However, the extreme sycophancy from some Royalists really gave their cause a bad name. One tweeter, who poses as some sort of Royal information service, responded to the Queen’s statement that she’d been humbled by the celebrations by saying: “No, Your Majesty, we are humbled by you!” I cringed a fair bit and thought I might give the Republican thing another go.

Then the big row about the unpaid and unlooked-after stewards erupted. This was a shocking situation, which says so much about society and the business world that now exists. Allegedly, a number of unemployed people were bussed in, made to sleep under bridges and then steward the pageant in return for some boots and hi-viz vests. This abuse of people must be stopped. But several tweeters started to comparing this to Nazi forced labour. One said that the motto Arbeit Macht Frei would be a likely strap-line for the company involved.

I was interested in this approach and asked the person how this would help ensure this situation did not occur again. I asked if they were aware of the other purpose of the camps bearing the motto Arbeit Macht Frei? I suggested that this hysterical comparison of corporate misbehaviour with death camps would actually smokescreen what was going on – as well as being quite insulting to relatives of the millions exterminated. Of course, the replies suggested that my criticism indicated my support for the steward situation(!) and justified this approach by saying that the tweeter was aware of what death camps were about through ‘word of mouth’. So I went a little bit Royalist again, right back to where I started.

Let loose down the shops

"Get me something that'll give me a bit of a buzz," asked Fergie...

Yorkie came in in a bit of a panic, apparently Fergie had asked him to get a flunky to collect something from the shops, I'm not quite sure what it was but he said it would give her quite a buzz, maybe some Pro-Plus tablets. Anyway, it appears that the old girl said she was popping down the shops in Bromley so he asked her instead. Anyway, it seems that the royal correspondents got wind that she was up for some retail therapy and turned out in their droves. Yorkie did ask me to stop the pictures getting on to social media but I think I was too late. Got that bloody Gold woman on the phone now asking if she can have the 'By Royal Appointment' crest on her bunnies now...

Failure and triumph of the TA

RAOC cap badge

My military career was short-lived, unlike my dad's, who rose from Private to Lieutenant Colonel over a 25-year army career. When I told him I was joining the TA he went on about the slaughter that had taken place, leading up to Dunkirk, of chaps who had "dressed up as soldiers at weekends and gone drinking." He wasn't being disrespectful of them, he was genuinely upset at the way their lives had been wasted by throwing them up against well-trained and battle-experienced German units, with their lack of training and terrible equipment, compared with that of the Wehrmacht.





I joined the TA in the 80s thinking I would run about creating havoc amongst the invading Russians. However, I accidentally joined the Royal Army Ordnance Corps, affectionately known as the Rag & Oil Brigade, which was actually responsible for stores.





The physical fitness test was running three miles in half an hour. I trained for this, it's not actually too hard. However, on the test day I found that you could stop for a 20-minute break and get a taxi to the finish line, such was the desperation to get people to join. So I got in and continued my two weeks of basic training.

As well as the odd physical activity, we had classroom lessons. One of these was a dose of propaganda, where we were told that if you look over the Berlin Wall, the Russian tanks you saw were made of cardboard. My dad told me that during the last war, soldiers were told that many German tanks were cardboard, he found out at Dunkirk that this was not the case. I pointed this out and the fact that we knew for certain that the Russians had thousands more real tanks than us, they would have more difficulty producing cardboard versions. The sergeant said that he was just told to tell us this and had no idea if it was actually true.





We had our passing out parade. I held the flag whilst my colleagues demonstrated their marching moves to a Brigadier as I could not march in a straight line, along with another chap who sobbed throughout the ceremony as he was also unable to march without embarrassing our colleagues. For me it was a triumph, for him it was a humiliation. We were given a lie to tell to the Brigadier to explain why we couldn't march, mine was a 'sprained ankle'. In the evening we had a curry laid on, which meant stripping one soldier naked and sticking chapatis to him with meat korma.

Then it was weekend training. I was issued with a railway warrant to one place and directions to another, a TA tradition. The first weekend was camouflage. We were issued with green netting on the Friday night to find that it had snowed on the Saturday, so we were sent home.

The next training weekend was on the ranges; unfortunately it was foggy so we couldn't see the targets - so we were sent home.





Another odd occurrence was when I and two other 'soldiers' were asked to meet two officers whilst we were in basic training. We assumed that it was to discuss insubordination as the three of us had been pulled up a number of times by some of the less humorous NCOs for ridiculing some of their more bizarre requests. However, we were asked if we would consider training and tests for a commission. All three of us agreed to this. But you won't be surprised to hear that that was the last we ever heard of it. And when we enquired about the situation we were told that such a discussion would never have taken place until we had served for three years...




I would have been in no position to threaten anyone with a weapon even whilst in the TA, let alone after, but I could have demonstrated how to store a number of different types of fire extinguishers. I resigned after one year, I would have been a liability. And I have encountered more organised herds of cats.




In the Royal Factor a group of soldiers features, which I always wanted to be a part of but it was not to be. I hope for the sake of soldiers, their families and all of us, that the TA, or Army Reserve, is better than this now.

The Duke, the mobility scooter and my dad's dog...

My hero has been at it again! Asking a man 30 years his junior whether he'd run anyone over on his mobility scooter. My dad had one one of those scooters, he certainly used to run people over on it. He also used to take the dog for a 'walk' on it, and then a 'drag' when the dog itself reached geriatric years. In the end he was threatened with the RSPCA so the dog used to get on the scooter with him. It was a tight fit but it worked for both of them.

You can read about the Duke's latest edgy conversation here...

http://www.telegraph.co.uk/news/uknews/prince-philip/9173602/Duke-of-Edinburgh-asks-disabled-man-How-many-people-have-you-knocked-over-with-your-mobility-scooter.html

And this may have been what my dad looked like, but it's not him, he never wore yellow.

Witches!

I'm not saying anything...